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Refund Policy

You may expect a refund in the same form of payment originally used for purchases within 7 business days of our receiving your return. Please understand that it takes several days for us to go through returns and to inspect them. After inspection, the order is sent to our credit department for processing. If accepted, a credit is given, and it takes several business days for a credit to post through the credit card processor and issuing bank. All returns and exchanges will be credited less 15% restocking fee and shipping costs. If an item was shipped for free, the original shipping costs incurred by Not Too Shabby by Marisol Gullo will be deducted. Not Too Shabby by Marisol Gullo reserves the right to charge restocking fees on any and all returned or exchanged items. If you have not received a credit and it has been longer than 7 days, please give us a call at 1(239)-243-0541.

Wrong Products Received

If you are shipped a different product than you ordered, please email customerservice@nottooshabbybymarisolgullo.com or call us at 1(239)-243-0541  within 48 hours of receiving the product. We will provide an RA #, instruction and a shipping label for shipping the product back. We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.

Cancellations and Changes

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

While we will use our best efforts to fulfill all orders, we cannot guarantee the availability of any particular product displayed on the website. We reserve the right to discontinue the sale of any product listed on the site at any time without notice.

The receipt of an order number or an email order confirmation does not constitute acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. We may require verification of information before accepting an order.

If you need to cancel or make changes to an order you must contact us within 24 hours from placing the order at 1(239)-243-0541 or via email at customerservice@nottooshabbybymarisolgullo.com. Some orders ship the same day, so we need to know as soon as possible.

Calling in or requesting a cancellation does not guarantee your order can be cancelled or changed as it may have already been picked or shipped by Not Too Shabby by Marisol Gullo or the manufacturer.

 Once an order is cancelled you will receive an email from Not Too Shabby by Marisol Gullo stating the order was cancelled and an order is not considered cancelled until you receive that email confirmation.

Not Too Shabby by Marisol Gullo is not responsible for any lost emails or voice messages regarding cancellations. It is the customer’s responsibility to make sure they receive an email from Not Too Shabby by Marisol Gullo stating the order was cancelled. For more information, read our Cancellation Policy. Back-ordered items can be cancelled at any point before the item ships.

Defective Products

If you receive an item thought to be defective, please contact us immediately. Photo proof must be emailed to claims@nottooshabbybymarisolgullo.com along with your original order number and the description of defect. If deemed defective by Not Too Shabby by Marisol Gullo or the manufacturer, you will receive a replacement of the same item at no cost to you. Not Too Shabby by Marisol Gullo will have the defective product picked up at no cost to you (the item must be in its original packaging).

DEFECTIVE PRODUCT MAY NOT BE RETURNED FOR REFUND, REPLACEMENTS ONLY 

Defective claims will not be honored after 5 business days of receipt. 

Damaged Shipments

A Freight Line company may deliver the item(s) you have ordered if they are oversized. You, or persons acting on your behalf, must be present at the time of delivery. In such cases a representative from the freight company will call and set up delivery.

IF YOU RECEIVE A SHIPMENT FROM AN ORDER THAT YOU PLACED WITH WITH NOT TOO SHABBY BY MARISOL GULLO WITH OBVIOUS FREIGHT DAMAGE, YOU MUST REFUSE THE SHIPMENT AT THE TIME OF DELIVERY AND NOTE THE DAMAGE ON THE BILL OF LANDING. WE WILL THEN ORDER AND SHIP A REPLACEMENT TO YOU AT NO CHARGE. IF YOU OR THE PERSON ACTING ON YOUR BEHALF SIGNS FOR THE SHIPMENT WITHOUT REPORTING ANY DAMAGE YOU ARE RESPONSIBLE FOR ALL DAMAGES AND MUST MAKE ANY CLAIMS WITH THE SHIPPER. PLEASE MAKE SURE THAT YOU INSPECT ALL PACKAGES BEFORE YOU SIGN FOR THEM.

 If you receive a shipment from an order that you placed with Not Too Shabby by Marisol Gullo with concealed damage, via freight line, or ground shipments (UPS/FEDEX), you must report the damage within 24 hours to our customer service department. If you fail to report the damage in a timely manner you may be held responsible for damages. Photo proof must be emailed to Claims@nottooshabbybymarisolgullo.com along with your original order number and the description of the damage. Damage claims will not be honored after 5 business days of receipt.

DAMAGED PRODUCTS MAY NOT BE RETURNED FOR REFUND, REPLACEMENTS ONLY.THAT YOU INSPECT ALL PACKAGES BEFORE YOU SIGN FOR THEM.

If you receive a shipment from an order that you placed with Not Too Shabby by Marisol Gullo with concealed damage, via freight line, or ground shipments (UPS/FEDEX), you must report the damage within 24 hours to our customer service department. If you fail to report the damage in a timely manner you may be held responsible for damages. Photo proof must be emailed to Claims@XXXXX along with your original order number and the description of the damage. Damage claims will not be honored after 5 business days of receipt. 

DAMAGED PRODUCTS MAY NOT BE RETURNED FOR REFUND, REPLACEMENTS ONLY.